Player Wellbeing

Responsible Gaming at acg67 — Your Safety Comes First

At acg67, we believe gambling is entertainment — nothing more, nothing less. We have built a full suite of player protection tools including deposit limits, cooling-off periods, and self-exclusion so you can always stay in control of your play. This page covers everything you need to know.

21+ Only Self-Exclusion Available Deposit Limits Session Time Controls 24/7 Support

Player Protection Tools

Six Tools to Keep You in Control at acg67

These tools are available to every registered acg67 player. We strongly encourage all players to use them proactively — not just when a problem arises.

Deposit Limits

Set a maximum amount you are comfortable depositing over a daily, weekly, or monthly period. Once your chosen limit is reached, acg67 will prevent further deposits until the period resets. Limits can be lowered immediately, but increases take a 24-hour cooling-off period before they take effect — protecting you from impulsive decisions.

Session Time Limits

Decide in advance how long each gaming session should last. acg67 will display a visible on-screen timer during your session and send you an alert when you are approaching your chosen limit. When the limit expires, your session ends automatically. You can set session limits from your account settings at any time.

Cooling-Off Period

If you feel you need a short break from gambling, a cooling-off period lets you pause your account for a defined number of days — typically between 1 and 42 days. During this period your account remains closed to betting activity. At the end of the period your account is automatically reactivated, giving you a natural pause before returning.

Self-Exclusion

Self-exclusion is a formal tool for players who recognise that gambling has become a problem. You can request self-exclusion for a minimum period of 6 months, up to 5 years, or permanently. During self-exclusion your acg67 account is completely suspended — you cannot log in, deposit, or place bets. Contact our support team at [email protected] to activate self-exclusion.

Reality Check Reminders

Reality check notifications are periodic pop-up messages that appear during your gaming session to remind you how long you have been playing and how much you have spent or won in that session. These prompts are designed to break the immersive flow of play and encourage you to pause, reflect, and make a conscious decision about whether to continue.

Dedicated Support Team

acg67's support team is available around the clock and trained to assist players who have concerns about their gambling habits. If you — or someone you know — is worried about gambling behaviour, reach out to us directly at [email protected]. All communications are handled with complete confidentiality and without judgment.

Understanding Responsible Gaming

What Responsible Gaming Means at acg67

Responsible gaming is the foundation on which acg67 is built. We are committed to providing a safe, fair, and transparent betting environment for all players across Bangladesh — and that commitment starts with making sure every player understands the nature of gambling before they place a single bet.

Gambling is a form of entertainment. Like going to the cinema or attending a cricket match, it should be something you do with money you can comfortably afford to spend, without expectation of financial return. The outcomes of casino games, sports bets, and slot spins are determined by chance — no strategy, pattern, or system can guarantee a win. acg67 encourages every player to approach betting with this understanding firmly in mind.

At acg67, responsible gaming means three things in practice. First, it means giving players the tools and information they need to make informed decisions about their gambling activity. Second, it means actively monitoring the Platform for signs of problem gambling behaviour and reaching out to players who may be at risk. Third, it means maintaining a zero-tolerance stance on underage gambling — acg67 is strictly for players aged 21 and above.

Gambling as Entertainment, Not Income

One of the most important principles of responsible gaming is understanding that gambling is never a reliable source of income. The house always has a mathematical edge over the long term — this is how all commercial gambling products work, and acg67 is fully transparent about this reality. Players should never gamble with money set aside for rent, bills, food, family needs, or any other essential expense.

Before each session, we recommend setting a clear budget for how much you are prepared to spend — and treating that amount as the cost of your entertainment, not an investment. If you reach your budget, stop playing. Never chase losses by depositing more in an attempt to recover what you have spent. Chasing losses is one of the clearest early warning signs of problem gambling behaviour.

Our Commitment to Player Safety in Bangladesh

acg67 serves players across Bangladesh — from Dhaka and Chittagong to Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, and Cox's Bazar. We recognise that gambling can carry a social stigma in some communities, and we believe it is our responsibility to help players engage with our Platform in a healthy, controlled, and sustainable way. Our responsible gaming tools are available in full to every registered player, at no cost, with no barriers to access.

If you are ever unsure whether your gambling habits are becoming problematic, we urge you to take our self-assessment checklist below — and to contact our support team immediately if you answer "yes" to several of those questions. There is no shame in asking for help, and our team is trained to assist you with care and respect.

How to Set Up Your Protection Tools

Log in to your acg67 account and navigate to the Account Settings section from your profile menu.
Select "Responsible Gaming" from the settings menu to access the full suite of protection tools.
Set your deposit limit — choose a daily, weekly, or monthly cap that reflects your comfortable entertainment budget.
Enable session time limits and reality check notifications so you always know how long you have been playing.
Activate a cooling-off period if you feel you need a short break — it takes effect immediately and cannot be reversed until the chosen period expires.
Contact support at [email protected] if you wish to request self-exclusion — our team will process your request promptly and with full confidentiality.

Remember: Deposit limits, cooling-off periods, and session time controls can all be activated instantly from your account settings. Self-exclusion requests are handled by our support team and take effect within one hour of your request being confirmed.

If you are in crisis: If gambling has caused you or your family significant financial, emotional, or psychological distress, do not wait — contact our support team immediately at [email protected]. We will assist you in suspending your account and connecting you with appropriate guidance without delay.

Know the Warning Signs

Recognising Problem Gambling Behaviour

Problem gambling can develop gradually. These are some of the most common warning signs that a gambling habit may be moving beyond healthy entertainment.

Chasing Losses

Continuing to gamble — or depositing more — specifically to try to recover money that has already been lost.

Gambling with Essential Funds

Using money reserved for rent, bills, food, or family expenses to fund gambling activity.

Emotional Distress When Not Playing

Feeling anxious, irritable, restless, or low in mood during periods when you are not able to gamble.

Hiding Gambling Activity

Concealing deposits, losses, or time spent gambling from family members, partners, or friends.

Neglecting Responsibilities

Missing work, neglecting family duties, or reducing social activity because of time or money spent on gambling.

Needing to Bet More to Feel the Same Thrill

Progressively increasing bet sizes or deposit amounts in order to experience the same level of excitement as before.

Unsuccessful Attempts to Stop

Repeatedly trying to cut down or stop gambling — and finding that you are unable to follow through despite wanting to.

Borrowing to Gamble

Taking out loans, borrowing from friends or family, or using credit specifically to fund gambling deposits.

Self-Assessment

Take the acg67 Responsible Gaming Self-Check

Read through the following questions honestly. If you answer "yes" to three or more of them, we strongly recommend reaching out to our support team or taking a break from gambling using our cooling-off or self-exclusion tools.

Have you ever gambled with money that was set aside for household bills, rent, food, or other essential living costs?

Have you ever continued gambling in an attempt to win back money you had previously lost — sometimes called "chasing your losses"?

Have you ever lied to or hidden the amount of time or money you have spent on gambling from family members or close friends?

Have you ever felt restless, irritable, or anxious when trying to reduce or stop your gambling activity?

Has gambling ever caused you to neglect work, study, family responsibilities, or important personal relationships?

Have you ever borrowed money, sold possessions, or used credit to fund gambling deposits?

Do you find that you need to bet progressively larger amounts of money to feel the same level of excitement from gambling?

Have you made repeated, unsuccessful attempts to control, cut back, or completely stop your gambling activity?

Do you ever feel that gambling is no longer fun and has instead become something you feel compelled to do regardless of your mood or finances?

Have you or has someone close to you expressed serious concern about the amount of time or money you are spending on gambling?

If you answered "yes" to three or more questions above, please take immediate action. Log in to your acg67 account and activate a cooling-off period or self-exclusion from your account settings, or contact our support team directly at [email protected]. Our team will help you put the right tools in place — confidentially and without judgment.

Stay in Control

Play Responsibly — Explore acg67 on Your Own Terms

Set your limits, stay within your budget, and enjoy acg67's full range of games and sports betting for what they are — great entertainment. If you ever need support, we are here for you around the clock.